Refund Policy
At M.D DIGITAL SERVICES, we are committed to delivering professional and reliable appliance repair and maintenance services, including gas stove repair, hob service, cooktop repair, cooking range repair, and kitchen chimney servicing. This Refund Policy outlines the terms and conditions governing refunds for services provided by us.
1. Nature of Services
M.D DIGITAL SERVICES provides repair, inspection, maintenance, installation, and technical support services for household kitchen appliances. Due to the service-based nature of our business, refund requests are reviewed individually and subject to the terms outlined below.
2. Inspection and Visiting Charges
Inspection fees, diagnostic charges, visiting charges, and service call fees are non-refundable once a technician has visited the customer’s location and conducted an inspection or assessment of the appliance.
These charges cover the technician’s travel expenses, time, expertise, and diagnostic services provided during the visit.
3. Appointment Cancellation
Customers may cancel a service appointment before a technician has been dispatched.
If cancellation is requested after the technician has been assigned, dispatched, or has arrived at the service location, applicable visiting or cancellation charges may be deducted or charged.
4. Repair Services
Refunds are generally not available for repair services that have been completed successfully and accepted by the customer.
If a customer experiences an issue directly related to the repair work performed by our technician, they should contact us within a reasonable period so that we can review the matter and, where appropriate, arrange a follow-up inspection or corrective service.
5. Replacement Parts and Components
Any spare parts or components installed during a repair service may be covered by applicable warranty terms communicated at the time of service.
Once a replacement part has been installed and the repair service has been completed, refunds for such parts are generally not available unless required under applicable law or covered by an approved warranty claim.
6. Non-Refundable Situations
Refund requests may be declined under circumstances including but not limited to:
The requested service has been completed as agreed.
The appliance issue is caused by misuse, negligence, accidental damage, or improper handling.
A different fault develops after the original repair has been completed.
The customer provides incorrect information regarding the appliance or problem.
Access to the appliance or service location is restricted.
Damage results from power fluctuations, electrical issues, environmental conditions, or other factors beyond our control.
Repairs or modifications are performed by unauthorized third parties after our service.
7. Refund Evaluation Process
All refund requests are reviewed on a case-by-case basis.
To evaluate a request, we may require supporting information such as:
Service invoice or receipt
Customer details
Photographs or videos of the issue
Technician reports
Any other relevant documentation
Our decision will be based on the facts, service records, and circumstances of the specific case.
8. Approved Refund Processing
If a refund is approved, it will be processed through the original payment method wherever possible or through another mutually agreed payment method.
Refund processing times may vary depending on banks, payment gateways, financial institutions, and administrative procedures.
9. Changes to This Refund Policy
M.D DIGITAL SERVICES reserves the right to modify, amend, or update this Refund Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website. Continued use of our services after such changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions regarding this Refund Policy or wish to request a review of a service-related concern, please contact us:
M.D DIGITAL SERVICES
Address: 0, Sarai Jhajhan, Pattherwada, Distt. Bulandshahr, Sikandrabad – 203205, Uttar Pradesh, India
Phone: 18002026075
Email: support@24x7servicentersupport.info
11. Customer Acknowledgement
By booking, requesting, or using our services, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. Your continued use of our services constitutes acceptance of these terms and conditions.
