Refund & Cancellation Policy

At Kanha Enterprises, we aim to provide reliable and professional kitchen appliance repair services to our customers. This Refund & Cancellation Policy explains the conditions applicable to service cancellations, refunds, inspection charges, and payments for repair services and parts.

1. Service Cancellation

Customers may request cancellation of a scheduled service before the technician/service professional has been dispatched.

If the service has already been dispatched or the technician has reached the customer’s location, applicable visiting, inspection, or service charges may be payable.

2. Inspection or Visiting Charges

If applicable, an inspection or visiting charge may be collected for assessing the appliance and identifying the problem.

Once the inspection or visit has been completed, such charges may be non-refundable, even if the customer decides not to proceed with the repair.

Any applicable inspection or visiting charge will be communicated to the customer before or during the service process.

3. Repair Service Charges

Repair charges depend on the type of appliance, nature of the problem, required work, and parts required.

If a repair service has already been completed, the applicable service charges are generally non-refundable, except where a refund is required under applicable law or where Kanha Enterprises determines otherwise.

4. Spare Parts and Components

If spare parts or components are purchased, installed, or specially arranged for a customer’s appliance, those charges may be non-refundable once the part has been installed or specifically procured for the service.

Where a part is defective and covered by an applicable parts warranty, Kanha Enterprises may inspect the issue and, where appropriate, arrange repair or replacement according to the applicable warranty terms.

5. Advance Payments

If an advance payment is collected for a service, the refund eligibility will depend on the reason for cancellation, whether any service has already been provided, and whether parts or other resources have already been arranged.

Any applicable refund will be processed after deducting legitimate charges, where applicable.

6. Service Not Proceeding After Inspection

If our technician inspects the appliance and the customer decides not to proceed with the recommended repair, any applicable inspection/visiting charges may still be payable.

If an advance amount was paid, the eligible refundable amount, if any, will be determined after considering services already provided and any parts or expenses incurred.

7. Refund Processing

Where a refund is approved, we will communicate the applicable refund amount and process the refund using the available payment method, where reasonably possible.

The time required for the refund to appear in the customer’s bank account or payment account may depend on the payment provider or financial institution.

8. Duplicate or Incorrect Payments

If a customer accidentally makes a duplicate payment or is charged incorrectly, the customer should contact Kanha Enterprises as soon as possible.

After verification, any eligible excess payment may be refunded.

9. Customer Cancellation or Unavailability

If a customer is unavailable at the agreed service location or repeatedly cancels/reschedules a confirmed appointment after technician dispatch, applicable visiting or service-related charges may apply.

Customers are encouraged to inform us as early as possible if they need to cancel or reschedule an appointment.

10. No Refund for Customer-Caused Damage

Refunds may not be available where damage or additional problems occur due to:

• Incorrect use of the appliance

• Unauthorized repair or modification

• Physical damage caused after the service

• Improper installation or handling

• Failure to follow service instructions

• Normal wear and tear unrelated to the original repair

Each situation may be reviewed individually.

11. Warranty-Related Service

If a repair or replacement part is covered by a specific warranty provided by Kanha Enterprises, the customer should contact us within the applicable warranty period.

Warranty terms may vary depending on the service or part provided. A warranty generally covers the specific repair or part identified in the applicable service documentation and does not automatically cover unrelated faults or new damage.

12. How to Request a Refund

To request a refund or discuss a payment-related issue, please contact us with:

• Customer name

• Mobile number

• Service details

• Service date

• Payment details or transaction reference, where applicable

• Reason for the refund request

Our team will review the request and communicate the applicable resolution.

13. Policy Changes

Kanha Enterprises may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, or applicable legal requirements.

The latest version will be published on this page with the updated date.

14. Contact Us

For questions regarding cancellations, payments, or refunds, please contact:

Kanha Enterprises
Service Area: Bangalore, Karnataka, India
Toll-Free Number: 18002026280

We are committed to handling genuine refund and service-related concerns fairly and professionally.

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